Maintenance
No maintenance reported.System metrics
Production
Operational
Account
Operational
Incidents
Coupon
Operational
Incidents
Login
Operational
Incidents
Program
Operational
Incidents
Transaction
Operational
Incidents
User
Operational
Incidents
Search
Operational
Incidents
Report
Operational
Incidents
Pushnotification
Operational
Incidents
Staging
Operational
Account
Operational
Incidents
Coupon
Operational
Incidents
Login
Operational
Incidents
Program
Operational
Incidents
Transaction
Operational
Incidents
User
Operational
Incidents
Search
Operational
Incidents
Report
Operational
Incidents
Pushnotification
Operational
Incidents
Operational
Outages
Started:
Ended:
Length:
Started:
Ended:
Length:
24 hours
100.000%
Month
100.000%
Operational
Outages
Started:
Ended:
Length:
Started:
Ended:
Length:
Maintenance
24 hours
100.000%
Month
100.000%
Operational
Outages
Started:
Ended:
Length:
Maintenance
24 hours
100.000%
Month
100.000%
Report-Production v3
Uptime 956 days 21 hours 42 minutes 17 seconds
Operational
Maintenance
24 hours
100.000%
Month
100.000%
Search-Production
Uptime 152 days 5 hours 51 minutes 42 seconds
Operational
Maintenance
24 hours
100.000%
Month
100.000%
Transaction-Production
Uptime 759 days 22 hours 1 minute 38 seconds
Operational
Maintenance
24 hours
100.000%
Month
100.000%
User-Production
Uptime 956 days 21 hours 42 minutes 40 seconds
Operational
Maintenance
24 hours
100.000%
Month
100.000%
Login-Production
Uptime 956 days 21 hours 42 minutes 9 seconds
Operational
Maintenance
24 hours
100.000%
Month
100.000%
Pushnotification-Production
Uptime 234 days 4 hours 57 minutes 37 seconds
Operational
Maintenance
24 hours
100.000%
Month
100.000%
Incident history
Several services respond slowly or time out
Resolved | Mar 20, 2025 | 12:53 GMT+01:00
Due to a switch of cluster nodes at about 12:51 some services responded slowly or timed out.
The reason for this switch has been identified and will be prevented for the future
Affected components
- Production
-
Identified | Mar 20, 2025 | 12:52 GMT+01:00
Due to a switch of cluster nodes at about 12:51 some services responded slowly or timed out.
The reason for this switch has been identified and will be prevented for the future
Service outages and delays
Resolved | Mar 19, 2025 | 11:25 GMT+01:00
The issue was identified, fixed and deployed to production
Affected components
- Production
-
Monitoring | Mar 19, 2025 | 10:49 GMT+01:00
At about 10:49h a spontaneous cache service restart led to delays and failed calls for several services. After less than a minute the service recovered.
The reason for the restart is being investigated.
Services Coupon, Account, Search resond slowly or do not respond at all
Resolved | Oct 21, 2024 | 13:51 GMT+02:00
Since 12:35 o'clock all queues including low priority queues have been processed
Affected components
- Production: Account, Coupon, Search
-
Monitoring | Oct 21, 2024 | 11:35 GMT+02:00
Starting at around 22:35 on 20 October 2024, communication problems occurred in the central infrastructure that exchanges information between the services. As a result, many requests piled up and were answered very slowly or not at all.
Communication was fully restored at around 9.03 a.m. on 21 October 2024 and the services are currently processing the backlogged requests. For this reason, responses may still be delayed.
Beginnend gegen 22:35 Uhr am 20.10.2024 traten Kommunikationsstörungen in der zentralen Infrastruktur die Informationen zwischen den Services austauscht auf. In der Folge haben sich viele Anfragen aufgestaut und wurden sehr verzögert oder auch gar nicht mehr beantwortet.
Gegen 09.03 Uhr am 21.10.2024 war die Kommunikation vollständig wiederhergestellt, die Services arbeiten momentan die aufgestauten Anfragen ab. Aus diesem Grund können Antworten noch verzögert erfolgen.
Search service returns no results
Resolved | Jan 25, 2024 | 12:18 GMT+01:00
Service fully operational again
Affected components
- Production: Search
-
Resolution in progress | Jan 25, 2024 | 12:10 GMT+01:00
Due to misconfiguration during an upgrade of the service it returns no results
-
Identified | Jan 25, 2024 | 11:45 GMT+01:00
The search service responds normal but returns no results
Outages
November
Started:
Ended:
Length:
Monitor: Coupon-Production
October
Started:
Ended:
Length:
Monitor: Account-Production
Started:
Ended:
Length:
Monitor: Program-Production
Started:
Ended:
Length:
Monitor: Account-Production
Started:
Ended:
Length:
Monitor: Coupon-Production